I cannot tell you the amount of gratitude my husband and I have for Jonathan at JW Home Care. As first time homeowners, we were really nervous about coming across water damage in the kitchen and had no idea where to turn and how to file a claim with our insurance. I called Jonathan as a second opinion, after the first company gave us a sketchy, unrealistic estimate and expectations for how the entire process could go.
Jonathan arrived same day, was courteous, professional and straight to the point. He was honest about the potential damage and at no time did he try to sell his services. It felt like I was getting professional advice from a friend. We decided to hire him and are beyond happy that we did.
Since the damage was extensive and our homeowners insurance would be involved, Jonathan also referred us to Patrick from Golden Cost Claims (also local) who helped guide us through the claims process and made sure we were adequately compensated for the necessary repairs. Something I definitely would not have been able to navigate confidently on my own.
Together, Jonathan and Patrick made our kitchen repairs almost effortless on our part. Jonathan kept us informed and updated at every turn and his team worked quickly and efficiently to restore our kitchen to so much better than it was before.
I cannot thank JW Home Care enough for the quality work and expert advice we received. Hiring him and his team on was the best decision we made in what could have otherwise become a disaster in repairs and a financial strain. If you're in a similar situation, I 100% recommend giving them a call. Thank you Jonathan!
Great experience with JW and working with Jonathan. Got an inspection for water damage in kitchen and surrounding cabinets. Jonathan was very responsive and even worked late on a weekend to help inform of all the work that was needed. Very detailed with his report/findings and what it would take to take care of all the issues. Would definitely recommend using this company.
We came back from vacation to find water leak/damage to our downstairs (Bar area). Jonathan came quickly to assess and evaluate the damage and guided us thru the Insurance process, always providing more information than what our insurance company needed.
The final product was absolutely fantastic, the downstairs of our home looks so much better than it ever did and his eye for restoration was a Godsend.
Jonathan, you will always be the one we call in similar situations.
Easily an 11 on a scale of 1 to 10!!
Thank you for everything.
Fantastic customer service!
JW Home Care was amazing and there when I needed help on a holiday! One of my upstairs toilets sprung a leak on Christmas, causing water to drip out of the first floor ceiling. Johnathan and his workers came out promptly and fixed the damage. Johnathan
even came back to my house on New Years eve and New Years day to finish the work so we could get our house back to normal ASAP. They were professional, thorough, and did a great job. If 6 stars were an option that's what I'd give them!
I have used JW Home Care for carpet cleaning in the past. They have always been prompt to schedule me and always arrive in the window I’m given. When the work is done I am always happy with the outcome. I recently had some water damage after heavy rain so I didn’t hesitate to call Jonathan for some help with this. As always it was the right move. Jonathan was at my home within the hour. He promptly called Brandon to drop off some fans and dehumidifiers, 3 days later the job is done. I highly recommend JW Home Care for carpet cleaning and any remediation work!!
We had a leak from a faulty dishwasher install through Lowes. Brandon from JW Home Care came out the day after I called to give me an estimate of the...
We had to use JW home care again when our cellar flooded during the rains. Again, Brandon was super responsive , managed fit us in to his schedule and...
So happy that I booked them for my peace of mind. They did not try to offer services I don't need... just told me how to remediate on my own, because...
5+++ stars for Marc Anthony from JW Home Care for his EXCEPTIONAL customer service and GREAT, QUALITY work on my property for mold remediation!! He was extremely communicative and gave me an answer to all my questions. This really put me at ease 🙂 The job was completed quickly, without issues, while keeping me informed all the way through completion!! My property is now mold free! I would HIGHLY recommend! Please look no further!
JW Home Care found the water leak and dried out everything that got affected from the water. The technician markanthony came when they said they would come and so I didn't have any problem with scheduling. They also always let me know with a call or text if they were on their way if it was an unscheduled thing. JW Home Care did a very good, professional job and I was very satisfied. I would definitely recommend them.
I wanted to see how much water damage was in the wall. I called JW Home Care and they expedited my request. They came out right away to examine the water damage. The technician markanthony & Jason did what they were supposed to do, and gave me an analysis. They are very nice, helpful and professional. I would recommend JW Home Care.
Thank god for JW Home Care! We woke up to a broken water heater that leaked from our garage under the wall and into our room. Nothing like stepping onto a squishy soaked carpet to wake you up in the morning! I called JW Home Care and they had someone out within the hour to start the clean up! I was very impressed with their professionalism and efficiency of their work. They also helped us find someone to install a new water heater and worked with us on a payment plan since we were definitely not ready for this! Fingers crossed that nothing like this ever happens again but if it does that’s who I will call. I would recommend them to anyone! Thank you guys!!
MarcAnthony really did an amazing job cleaning our carpets! He was very kind and respectful. We booked last minute and he arrived within 20 mins of booking, which was amazing. Definitely recommend this company if you need quality carpet cleaning.
MarcAnthony really did an amazing job cleaning our carpets! He was very kind and respectful. We booked last minute and he arrived within 20 mins of booking,...
Holy cow, lets just start with their customer service, it's top notch! 10/10. I am truly impressed with the care Jonathan showed me when I called needing...
For being a person that's really big on customer service and professionalism I gave Mark Anthony 5 out of 5.... he works very quickly and efficiently very...
Had a mold problem and got 3 quotes. Theirs was the lowest by 60%. Was a little skeptical. Stacey their phone person was always accomodating, empathetic,...
Excellent customer service!! This was such a great experience! I was able to book an apt within a day and FRANKIE showed up right on time. He did an amazing...