Highly recommend, and I don't typically give reviews.
JW Home Care really took care of our need for a last minute board up. They were on time for both the board up and take down and did a great job being mindful of the aesthetics of our building. Highly recommend, and I don't typically give reviews.
- Gabrielle F.
His team handled our complete move out and 3 months later our move back.
We woke up at 2am to 1" of standing water throughout 1400sq.ft. of our home. Johnny had to go pick up his truck and was here in under 2 hours. He got all of the water up and put dryers in place. He then explained what we should expect and provided a full report for our insurance company. His team handled our complete move out and 3 months later our move back. I have a lot of experience moving and I must say the JW professionalism was exceptional but what we most appreciated was the kindness of the entire JW crew during what was a stressful time. They will be our first call for any home service/maintenance we need. Thank you, thank you!
- Celes B.
Always gets me in quickly when my carpets are looking a little tired.
We first started with Brandon who now always is believe in charge of all the crews. Always gets me in quickly when my carpets are looking a little tired. Frankie has been doing our carpets for 3 years now and always is on time and does and excellent job.
- Daniel B.
Overall Very Pleased With Their Service.
I needed an area rug cleaned. Frankie came out, was professional, and did a great job. He even cleaned my sofa since it was covered under the minimum payment. Overall very pleased with their service.
- P N.
These Guys Are Total Lifesavers!
These guys are total lifesavers! My cat was upset after moving and peed on several pieces of furniture, including a suede chair. No matter what I tried, I could not get the pee smell out. Thankfully, JW Home Care was able to clean my furniture and there's no more smell. They also have great customer service...they're definitely my go-to if I need anything cleaned!
- Ashleigh S.
Fast Efficient Job! Awesome!
We needed carpets cleaned pretty fast because we have a newborn and JW responded promptly came and gave a great quote and then some stuff happened where they had to reschedule. They offered a discount came out and did a fast efficient job! Awesome!
- AulamaAlex L.
This Company Never Fails to Impress.
Another great job is done by Franky with our carpet cleaning. This company never fails to impress. Quick and on time. The place looks great. I'll continue to use and recommend JW Homecare for all our carpet cleaning needs.
- Roy G.
Impressed With the Customer Experience
Wanted to give a shout out to JW Home Care. Especially David & Mark. While doing some recent reno we discovered a mold issue from a prior roof leak and contacted JW about the situation. They assigned a technician (David) to provide an estimate. He was very courteous over the phone and while onsite. Impressed with the customer experience thus far, we decided to proceed with them for the actual remediation. He & Mark returned to set up proper containment measures and equipment. They also removed the affected materials and left a professional finish. Highly recommend and will use them again in the future, if the need arises.
- Jim H.
I Will Use This Company Again for Clients in the Future!
I'm a Realtor, and I used JW Home Care for carpet cleaning before my buyer clients could move into their new home in Oxnard. The listing agent on the home was a nightmare and I had to reschedule the cleaning with JW multiple times when the listing agent was non-responsive and not helpful, telling us we'd be able to clean the carpets (due to severe cat allergies) before move-in. But then would change their mind with each day. JW Home Care was totally understanding each time and incredibly communicative. On the day of closing, Frankie came, and the listing agent had taken the keys from the lockbox just to be passive-aggressive! Frankie waited patiently while I picked up the keys from the agent. Then did a great job with the service. And the phone operators' scheduling was very helpful as well. THANK YOU! Your customer service was excellent and I will use this company again for clients in the future!
- Meghan N.
Highly Recommend Any Homeowner to Contract This Business
Excellent service and work in the repair of a rental in Simi Valley CA. The house had water damage in the upstairs bathroom and downstairs garage ceiling and sidewalls. They provided necessary insight into the steps that would be taken and provided a very competitive quote. JW also gave important insight regarding the treatment and testing of the mold behind the walls of the home. All n all I would highly recommend any homeowner to contract this business if you want the best person/business to address any mold problem. Thank you, JW!
- Mike S.
If We Could Do 6 Stars, We Would.
2 am Christmas night, after the downpour of rain, we discovered our downstairs living room flooded. Johnny Franco said he'd be there first thing in the morning to access our situation. He brought a colleague and they started within a few hours. After calling around they were the best priced and you can tell he genuinely wanted to help. They definitely went beyond good customer service. If We could do 6 stars, we would. God forbid this happens again but if it ever does, we won't hesitate to contact Johnnie Franco again.
- Jennifer C.
They Were Extremely Professional, on Time, Efficient, and Great to Work With.
David Clark and his entire crew: Mark, Johnny, Ed and Frankie, were all fantastic! They came to my home to take care of what would reveal itself to be a much larger mold remediation job than originally expected. They were extremely professional, on time, efficient, and great to work with. Excellent customer service! They went above and beyond in helping me deal with all of the variables that make a situation like mine nightmarish-- and made it all better. Highly, highly recommend!!
- Grace S.
Couldn't Ask for a Better Company
Want to give a huge thanks to the guys and gals over at JW. Especially Ed, Johnny, Mark and David. They were the first ones we contacted regarding our water damage. Saved us a headache and then some. They came to our home, took all the furniture and at least half our kitchen essentials. Everything got wrapped, packaged, and stored for months to come. They brought everything back and placed it in the same location they found them. Talk about customer service. Couldn't ask for a better company and glad we received their services.
Thank You Guys for the Great Service You Provide Every Single Time!
JW Home Care has earned my business and will be the only company I call for carpet cleaning jobs. Their reviews speak for themselves and I cannot say enough things about how satisfied I am with their customer service. Always on time, always notified when they are on the way, and always do outstanding work. Ask for Frankie, he is wonderful. Thank you guys for the great service you provide every single time!
- Aka U.
Excellent Customer Service.
JW provided remediation services at my home. There were a big flood and mold and it was a mess. They were awesome. Excellent customer service. I actually started service with another larger company and was not happy with customer service. I felt rushed and didn't experience a satisfactory client-vendor relationship. Found JW on the Internet and am very pleased and highly recommend JW Home Care.
- Maria L.
We Felt That JW Had Done Their Best, and Was Willing to Return Again.
It seems that one of our very mature and housebroken dogs decided that if we wouldn't get up at 6:30 to let her out, the living room rug would be a good second choice to outside. We were oblivious for quite some time until we returned from vacation and noticed a very strong odor coming from the living room.
JW Home Care came to our rescue, and since the living room was less than their minimum, did the hallway and our room as well. The young man that showed up on time was very polite, personable, and efficient. He did a great job cleaning the carpets and told us about their smell Guarantee. They would come back until the smell was gone.
They did come back and were very gracious and apologetic and cleaned it again. Sadly, our dog has more power than any carpet cleaning company. We felt that JW had done their best, and was willing to return again. We decided that it was probably time to replace our carpets instead. But, they did as good a job as anyone could have and were very easy to work with, polite, and worked hard to satisfy. I would use them again.
- Don D.
I Would Only Use Jw Home Care Services
We've been using JW Home Care since we first moved into our house in 2013, and they always do a good job. We used them recently to do some carpet cleaning and sofa upholstery cleaning, and once again I now know why I would only use JW Home Care services, their workmanship and customer service is by far the best.